Clanswear Return & Exchanges Policy
At Clanswear, we want the Clanswear return and exchange process to be simple and convenient.
Most eligible items can be returned or exchanged if they are the wrong size, color, or unsuitable. Custom-made, made-to-measure, personalized, engraved, or specially tailored items cannot be returned or exchanged unless they have a manufacturing defect.
Exchanges
You can place a new order for the replacement item and return the original item for a refund. Alternatively, contact us to request an exchange.
Please allow a few business days for your return to arrive and your replacement to be processed.
Clanswear Return & Refunds
To request a Clanswear return, please contact Clanswear before sending the item back and provide:
- Order number
- Reason for return
- Details of any fault or damage
Eligible items must be returned within 30 days of receiving your order.
Items must be:
- Unused and unworn
- In original condition
- Free from stains, odors, and pet hair
- Returned with original tags and packaging where applicable
- Securely packaged to prevent damage
Custom & Made-to-Measure Items
Custom and made-to-measure products are not eligible for returns or exchanges due to size, fit, color preference, or change of mind.
If your custom item has a manufacturing defect or does not match the agreed specifications, please contact us for assistance.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us promptly with your order number and photos of the issue. We will review the problem and, where appropriate, arrange a replacement or refund.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges may not be refundable unless the return is due to an error or faulty or incorrect item supplied by Clanswear.
Contact Us
For any Clanswear return, exchange, or refund request, please contact Clanswear Customer Support before sending an item back.
